Frequently Asked Questions

Contacting Us

Where is your store location?

We are located in North Melbourne, Victoria. We are happy to meet with you or for you to pick up a product. Email us at to arrange a time: Monday-Sunday.

Returns and Refunds

I have a warranty query, what do I do now?

If you have a warranty claim please contact our friendly team by emailing

Please include you full name, product name and a copy of your receipt.

Many of our product pages list the warranty terms or give links to the manufacturer's website to help identify warranty procedures.  

We are here to help so please don't hesitate to contact us!

What is your Refunds and Returns policy?

View the Filterific Refund and Return Policy.


When should I expect to receive my order?

View our shipping and freight terms. Filterific Ships Australia-wide.

Water Filters

How often should I replace my water filter/s?

Typically a water filter needs to be changed every 6 months and no longer than 12 months.

What happens if I don't replace my water filter?

An old water filter can slow the flow of water or may even become blocked. Waste and other debris and contaminants that have been collected by the filter can become toxic, so it is important to change filters as directed by the manufacturer; as listed on product pages and/or product packaging.