Frequently Asked Questions

Contacting Us

Where is your store location?

We are located in North Melbourne, Victoria. We are happy to meet with you or for you to pick up a product. Email us at to arrange a time: Monday-Sunday.

Returns and Refunds

I have a warranty query, what do I do now?

If you have a warranty claim please contact our friendly team by emailing
Please include you full name, product name and a copy of your receipt.
Many of our product pages list the warranty terms or give links to the manufacturer's website to help identify warranty procedures.
We are here to help so please don't hesitate to contact us!

What is your Refunds and Returns policy?

View the Filterific Refund and Return Policy.


When should I expect to receive my order?

View our shipping and freight terms. Filterific ships Australia-wide.

Water Filters

How often should I replace my water filter/s?

Typically a water filter needs to be changed every 6 months and no longer than 12 months.

What happens if I don't replace my water filter?

An old water filter can slow the flow of water or may even become blocked. Waste and other debris and contaminants that have been collected by the filter can become toxic, so it is important to change filters as directed by the manufacturer; as listed on product pages and/or product packaging.

What is the difference between a Water Filter and a Water Purifier?

Water Purifiers
The EPA has defined pure water as water free from all types of bacteria and viruses. Purifiers remove chlorine, bacteria, virus, fungi and parasites to name a few. Viruses are microorganisms and some are too tiny to be trapped by a filter. Seagull IV purifiers and First Need (Travel) Purifiers use micro straining and electrostatic technology to capture viruses, bacteria and contaminants.

Water Filters
A water filter is designed to remove unwanted particles such as sediment and chemicals but it is not recommended for the removal of bacteria. In Australia practically every municipal system (known as town water) implements water chlorination for this purpose ie. water that reaches a homes plumbing will already have been disinfected through chlorination. Water filters remove the chlorine. Higher quality water filters also remove chlorine resistant parasites like cryptosporidium and giardia.
Compare our high end water filter and water purifier.