Frequently Asked Questions

Returns and Refunds

I have a warranty query, what do I do now?

If you have a warranty claim please contact our friendly team by emailing
Please include you full name, product name and a copy of your receipt.
Many of our product pages list the warranty terms or give links to the manufacturer's website to help identify warranty procedures.
We are here to help so please don't hesitate to contact us!


When should I expect to receive my order?

Delivery Australia wide, you can expect delivery within 2 to 7 business days unless you order an item marked Express Post. If for some unforeseen circumstance there is a delay getting a product to you, one of our friendly staff will notify you. You will receive an email with a tracking number when your item has dispatched. Should you need your item urgently contact us, we will let you know what is achievable.

Water Filters

How often should I replace my water filter/s?

Typically, a water filter needs to be changed every 6 months or every 12 months, dependent on the manufacturers specification. It is usually listed on product pages and/or product packaging.

What happens if I don't replace my water filter?

An old water filter can slow the flow of water or may even become blocked. Waste and other debris and contaminants that have been collected by the filter can become toxic, so it is important to change filters as directed by the manufacturer; as listed on product pages and/or product packaging.

What is the difference between a Water Filter and a Water Purifier?

Water Purifiers
The EPA has defined pure water as water free from all types of bacteria and viruses. Purifiers remove chlorine, bacteria, virus, fungi and parasites to name a few. Viruses are microorganisms and some are too tiny to be trapped by a filter. Seagull IV purifiers and First Need (Travel) Purifiers use micro straining and electrostatic technology to capture viruses, bacteria and contaminants.

Water Filters
A water filter is designed to remove unwanted particles such as sediment and chemicals but it is not recommended for the removal of bacteria. In Australia practically every municipal system (known as town water) implements water chlorination for this purpose ie. water that reaches a home's plumbing will already have been disinfected through chlorination. Water filters remove the chlorine. Higher quality water filters also remove chlorine resistant parasites like cryptosporidium and giardia.