Refunds and Returns

You can choose to return an item for a refund or an exchange within 30 days if an item:

• has a problem that would have stopped someone from buying the item if they had known about it.
• is unsafe.
• is significantly different from the sample or description.
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

Please note that under ACCC laws we are not required to provide a refund or replacement if you change your mind.

Exchanges
If you accidentally purchase an incorrect item, you may return the item (at your cost), and we will exchange it.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at orders@filterific.com.au. 

If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@filterific.com.au.