Refunds and Returns
You can choose to return an item for a refund or an exchange if an item has a major problem.
This is when the item:
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase — e.g. your receipt.
Please note that under ACCC laws we are not required to provide a refund or replacement if you change your mind.
This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it.
- is unsafe.
- is significantly different from the sample or description.
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase — e.g. your receipt.
Please note that under ACCC laws we are not required to provide a refund or replacement if you change your mind.